Terms of Service

Last updated August 22, 2026

These Terms of Service ("Terms") are a legal agreement between you and Velosiq ("Velosiq", "we", "us") governing your access to and use of the Velosiq platform, including our website, web application, and related services (together, the "Service").

By creating an account, accepting an invitation to join an account, or otherwise using the Service, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Service.

1. Who may use the Service

You must be at least 18 years old and able to form a binding contract. If you accept these Terms on behalf of a company or other organization, you represent that you have authority to bind that organization, and "you" refers to both you and that organization.

2. Accounts and teams

When you register, we create a business account and an owner user for you. Depending on your plan, you may invite additional people to your account as administrators or members. Each invited person accepts these Terms in their own right when they activate their account.

You are responsible for:

  • keeping your password confidential and for all activity that occurs under your account;
  • the acts and omissions of everyone you invite to your account; and
  • notifying us promptly at legal@velosiq.net if you believe your account has been accessed without authorization.

Each account is isolated from every other account. We do not provide any cross-account or "super-admin" access to your data as part of the Service.

3. Your Customer Data

The Service exists so you can manage information about your own clients and business. That includes client contact details, invoices, payments, expenses and receipts, projects and their files, proposals, appointments, assets, and anything else you enter or upload ("Customer Data").

You own your Customer Data. As between you and Velosiq, you retain all rights to it. You grant us a limited licence to host, store, process, transmit, and display Customer Data solely to provide, secure, support, and improve the Service for you.

You are the controller of that data; we are your processor. Where the Customer Data includes personal information about your own clients, you are responsible for having a lawful basis to collect and use it, for providing any notices and obtaining any consents your law requires, and for responding to requests those individuals make about their information. We will process Customer Data only on your documented instructions — which includes your use of the Service's features — except where the law requires otherwise.

You are responsible for the accuracy and legality of your Customer Data, and for ensuring that your use of the Service complies with the laws that apply to your business.

Some features deliberately publish information outside your account so that your clients can use it without an account of their own:

  • Client portal. Invoice, proposal, and client portal links can be opened by anyone who has the link. They are unlisted rather than password-protected.
  • Proposal e-signature. When a recipient accepts a proposal, we record their name, IP address, and the time of acceptance as evidence of the acceptance.
  • Logos, email template images, and help-centre images you upload are served publicly. Receipts, project files, and contract attachments are not — they require an authenticated request from your account.

You decide who receives these links. Treat them as you would any unlisted URL, and do not put information in a portal-visible field that you would not want the recipient to see.

5. Plans, billing, and cancellation

Paid plans are billed monthly in advance through Stripe. We currently offer Solo, Business, and Team tiers, plus a Free tier that is no longer offered to new subscribers but remains available to accounts already on it and to accounts whose trial or subscription has ended; current pricing and included limits are shown on our pricing page and in the app.

  • Free trial. New accounts begin with a 14-day free trial of the Business tier. No payment method is required to start it, and no charge is made when it ends. One trial is available per business. When the trial ends, or if you switch to the Free tier before then, your account moves to the Free tier automatically and the plan-limit terms below apply. We may change or withdraw the trial offer for new signups at any time; doing so does not affect a trial already in progress.
  • Subscribing and changing plans. Paid subscriptions are started through Stripe Checkout and managed through the Stripe Customer Portal, where you can upgrade, downgrade, change your payment method, or cancel. Subscribing during a free trial ends the trial and begins your paid plan immediately.
  • Renewal. Subscriptions renew automatically each month until cancelled. Cancelling stops future renewals; your plan remains active through the end of the period you have already paid for.
  • Refunds. Fees are non-refundable except where required by law. We do not provide prorated refunds for partial months or for periods in which you did not use the Service.
  • Taxes. Prices exclude taxes. You are responsible for any sales, use, VAT, or similar taxes, other than taxes on our income.
  • Price changes. We may change our prices. We will give you at least 30 days' notice before a change affects your subscription, and the change takes effect at your next renewal.
  • Plan limits. Each tier includes limits (such as numbers of clients, invoices, assets, and users) and gated features, which we enforce in the Service. If you downgrade to a tier whose limits you exceed, we will not delete your data, but you may be unable to create new records of that type, or to access gated features, until you are within the limits of your new tier.
  • Non-payment. If a payment fails, we may suspend or downgrade your account after giving you notice and a reasonable opportunity to fix it.

6. Payments you collect from your own clients

If you connect a Stripe account to collect payments from your clients, you are contracting directly with Stripe, and Stripe's own agreements govern that relationship. Velosiq is not a party to, and is not responsible for, transactions between you and your clients, including chargebacks, disputes, refunds, payout timing, or the tax treatment of the money you collect.

Card details are entered on payment pages hosted by Stripe. Velosiq does not receive or store full payment card numbers.

7. Acceptable use

You agree not to:

  • use the Service to store or transmit anything unlawful, infringing, defamatory, or malicious;
  • send unsolicited bulk email, or send any communication through the Service that the recipient has not agreed to receive;
  • attempt to access another account's data, or probe, scan, or test the security of the Service without our prior written permission;
  • interfere with or disrupt the Service, or place an unreasonable load on it, including through automated scraping or excessive API use;
  • reverse engineer or attempt to derive the source code of the Service, except to the extent that restriction is unenforceable under applicable law; or
  • resell or provide the Service to third parties as a service of your own, unless we have agreed in writing.

We may investigate suspected violations and may suspend access where we reasonably believe it is necessary to protect the Service or other users.

8. Sensitive categories of data

The Service is a general business management tool. It is not designed for, and you must not use it to store, information that carries heightened legal obligations — including protected health information subject to HIPAA, full payment card numbers, government identification numbers, or information about children under 13. We do not sign business associate agreements.

9. Availability, support, and changes

We aim to keep the Service available and reliable, but we do not commit to any particular uptime level. The Service may be unavailable for maintenance, updates, or reasons outside our control.

We may add, change, or remove features. If we make a change that materially reduces the functionality of a paid plan you are on, we will give you reasonable notice and you may cancel and receive a prorated refund of any prepaid, unused fees for that plan.

Support is provided through our Help Center and by email. We do not commit to a guaranteed response time.

10. Our intellectual property

The Service itself — the software, design, branding, and documentation — is owned by Velosiq and protected by intellectual property law. These Terms grant you a limited, non-exclusive, non-transferable right to use the Service during your subscription, and nothing more. "Velosiq" and our logo may not be used without our permission.

If you send us feedback or suggestions, we may use them without restriction or obligation to you.

11. Suspension and termination

You may stop at any time by cancelling your subscription in the Stripe Customer Portal, and you may ask us to delete your account by writing to legal@velosiq.net.

We may suspend or terminate your access if you materially breach these Terms, if your payment fails and remains unresolved, or if we are required to by law. Except where a breach makes it impractical or unsafe, we will give you notice and a reasonable chance to fix the problem first.

On termination, your right to use the Service ends. You should export any data you want to keep before terminating. We will delete or de-identify your Customer Data within 90 days of account closure, except for records we are required to retain (see the Privacy Policy).

12. Disclaimers

The Service is provided "as is" and "as available". To the fullest extent permitted by law, we disclaim all warranties, whether express, implied, or statutory, including any implied warranties of merchantability, fitness for a particular purpose, and non-infringement, and any warranty that the Service will be uninterrupted, error-free, or secure.

Velosiq does not provide legal, tax, or accounting advice. Invoices, proposals, contracts, reports, and analytics generated by the Service are tools, not professional advice. You are responsible for confirming that the documents you send and the figures you rely on are correct and appropriate for your situation, and for meeting your own tax and record-keeping obligations.

You are responsible for maintaining your own backups of data that matters to you.

13. Limitation of liability

To the fullest extent permitted by law:

  • Neither party is liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, lost revenue, lost business, or lost or corrupted data, even if advised of the possibility.
  • Our total liability arising out of or relating to these Terms or the Service, in aggregate, will not exceed the greater of (a) the total fees you paid us in the 12 months before the event giving rise to the claim, or (b) one hundred US dollars ($100).

These limits do not apply to liability that cannot be limited under applicable law.

14. Indemnity

You will defend, indemnify, and hold harmless Velosiq from third-party claims, damages, and reasonable legal costs arising out of your Customer Data, your use of the Service in breach of these Terms or applicable law, or a dispute between you and one of your own clients.

15. Governing law and disputes

These Terms are governed by the laws of the State of Maryland, United States, without regard to its conflict-of-laws rules. You and Velosiq agree to the exclusive jurisdiction of the state and federal courts located in Maryland for any dispute arising out of or relating to these Terms or the Service, and each party consents to venue there.

Before filing anything, please contact us at legal@velosiq.net — most problems can be resolved quickly and informally.

16. Changes to these Terms

We may update these Terms. When we make a material change, we will update the effective date shown at the top of this page and give you notice in the app or by email before it takes effect. Continuing to use the Service after a change takes effect means you accept the revised Terms. If you do not agree, stop using the Service and cancel your subscription.

We keep a record of which version of these Terms you accepted, along with the date and the IP address you accepted from.

17. General

Entire agreement. These Terms and the Privacy Policy are the whole agreement between you and Velosiq about the Service, and replace any earlier understandings on the subject.

Severability. If a provision is held unenforceable, the rest remains in effect and the unenforceable provision is limited to the minimum extent necessary.

No waiver. If we do not enforce a provision, that is not a waiver of our right to do so later.

Assignment. You may not assign these Terms without our written consent. We may assign them to an affiliate or in connection with a merger, acquisition, or sale of assets.

Notices. We will send notices to the email address on your account. Service and account messages — including invoices, receipts, security alerts, invitations, billing, and legal notices — are part of the Service and cannot be switched off while your account is open. Product updates, tips, surveys, and promotional offers are optional: turn any of them off in Settings → Notifications, or use the unsubscribe link in the message. You should send notices to legal@velosiq.net.

18. Contact

Questions about these Terms: legal@velosiq.net

These Terms have been prepared to describe how Velosiq actually operates, but they are not legal advice and have not been reviewed by an attorney on your behalf. If you are relying on them commercially, have a lawyer licensed in your jurisdiction review them.